Customer Services Representative (part time)
Orion plays a vital role in supplying electricity to our communities in Canterbury. At Orion we have an inclusive organisational culture that is built on our values:
Connecting with and building real relationships with our customers
Creating, by being innovative and agile
Collaborating with our community to achieve successful outcomes.
Our Christchurch based Contact Centre team provide a 24/7 dedicated service to our community and are a key link to our customers. Due to the nature of our industry, there are times when we need to respond in emergencies and because of this, our team is tight-knit and supportive. We are especially committed to working our shifts and stepping up, occasionally at short notice, to cover unplanned leave or to assist in emergencies.
If you are proactive, flexible and willing to step up when needed and you have a passion for providing outstanding customer service, then please read on…
This is a varied and interesting part time role where you will respond to customer queries in a predominantly inbound calling environment. Our call centre operates on a 24/7 basis and so weekend and after hours work will be required.
To be successful in this role you will have:
the ability to commit to regular rostered hours as well as a willingness to pick up extra shifts as necessary (including after hours and weekend work)
excellent verbal and written communication skills and a demonstrated ability to work effectively as part of a team
excellent interpersonal skills, with a positive attitude and a strong desire to seek the best outcomes for both Orion and our customers
sound computer skills including Microsoft Word and Excel
the ability to prioritise workloads and make sound decisions based on relevant information, while under pressure
We offer an excellent working environment, an active wellbeing programme and a community-focused culture.
To apply in strictest confidence, please submit a cover letter along with your CV.
For further information please contact Val Groufsky on 03 363 9808.
Permanent Part Time
Job no: FLAP82095
Closing Date: Sunday, 1 July 2018